We guarantee the quality of any product purchased from our online store! If you receive a product that is damaged in transit, has substandard workmanship, or you simply don’t like the item once you see it in real life, we are happy to refund your purchase within 30 days. Please visit our contact page or send an email to fireboxstove@gmail.com and briefly explain your situation and request a return authorization number. For returns we prefer email over phone for tracking purposes. We cannot accept items that have been damaged or soiled at no fault of FIREBOX Industries.